Terms & Conditions — aq9999 Platform Rules

1.1 About These Terms

These Terms & Conditions ("Terms") govern your access to and use of the aq9999 website, mobile site, and all associated services (collectively, the "Platform"). aq9999 operates as an online casino and sports betting platform serving adult users in Bangladesh and other permitted jurisdictions.

These Terms apply to all registered users and visitors of the Platform. aq9999 reserves the right to amend these Terms at any time. Updated Terms will be published on this page with a revised effective date. Continued use of the Platform following any update constitutes your acceptance of the revised Terms.

1.2 Eligibility

To register and use the aq9999 Platform, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. The minimum age for participation is strictly 21 years old. Players under 21 are prohibited from registering or using any part of the Platform.
• You are accessing the Platform from a jurisdiction where online gambling is not explicitly prohibited for you personally.
• You are acting on your own behalf and not on behalf of any third party.
• You have not previously been self-excluded from aq9999 or had an account closed for violations of these Terms.
• You are not a politically exposed person (PEP) where restricted by applicable law.

aq9999 reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension pending review.

2.1 Registration Requirements

When creating an account on aq9999, you must provide accurate, complete, and current information. You agree to update your account details promptly if any information changes. aq9999 relies on the information you provide to verify your identity and process payments — providing false information constitutes a material breach of these Terms.

Required registration information includes, but is not limited to: full legal name, date of birth, residential address, email address, and mobile number. You may also be asked to provide a copy of a government-issued photo ID and proof of address as part of the Know Your Customer (KYC) process before withdrawals are approved.

2.2 One Account Policy

Each individual is permitted to hold one registered account on aq9999. Opening or attempting to open more than one account — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, aq9999 reserves the right to:

• Close all duplicate accounts immediately without prior notice.
• Void any winnings accumulated across duplicate accounts.
• Permanently ban the user from the Platform.
• Withhold funds pending investigation where fraud is suspected.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. aq9999 will never contact you to ask for your password. Any activity conducted through your account while logged in will be treated as activity authorised by you.

If you believe your account has been accessed without your authorisation, you must contact aq9999 support at [email protected] immediately. aq9999 will investigate and take appropriate action, but cannot be held liable for losses arising from unauthorised access caused by your failure to maintain account security.

2.4 Account Closure

You may request closure of your account at any time by contacting our support team. Any remaining balance at the time of closure will be returned to you via your registered payment method, subject to identity verification and any applicable withdrawal processing times. aq9999 may also close accounts at its discretion where a user is found to be in breach of these Terms.

3.1 Accepted Payment Methods

aq9999 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) through the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are denominated in BDT with no currency conversion fees applied by aq9999.

The minimum deposit amount is ৳100. Minimum withdrawal amounts and processing times are shown within the cashier section of your account. aq9999 reserves the right to update accepted payment methods at any time and will notify users of material changes via the Platform.

3.2 Withdrawal Conditions

Withdrawals will only be processed to a payment method that has been previously used to deposit funds into the account, unless otherwise approved by the aq9999 compliance team. Before your first withdrawal is processed, you may be required to complete the KYC verification process by submitting a government-issued photo ID and a recent proof of address document.

aq9999 aims to process approved withdrawals within 15 minutes on average. Processing times may be longer during periods of high demand, system maintenance, or where additional verification is required. aq9999 reserves the right to delay or decline a withdrawal where there is a reasonable suspicion of fraud, money laundering, or breach of these Terms.

3.3 Prohibited Payment Practices

The following payment practices are strictly prohibited on aq9999:

• Using payment methods that do not belong to you.
• Using the Platform for any form of money laundering or financial fraud.
• Depositing funds with no intention of genuine gameplay (bonus abuse).
• Initiating chargebacks or payment reversals on legitimate deposits.

Where any of the above are detected, aq9999 reserves the right to freeze the account, withhold funds, and report the matter to relevant authorities.

4.1 General Bonus Terms

All bonuses, free bets, and promotional credits offered by aq9999 are subject to wagering requirements, which will be clearly stated at the point of the offer. Wagering requirements must be fulfilled before any bonus-derived winnings can be withdrawn. Unless stated otherwise in the specific promotion's terms, the standard wagering requirement on casino bonuses is 30x the bonus amount.

Bonuses are intended for recreational play only. aq9999 monitors bonus usage and reserves the right to cancel any bonus and associated winnings if it determines that a player has exploited a promotional offer, used prohibited betting strategies, or otherwise acted in bad faith.

4.2 Welcome Bonus

New players at aq9999 may be eligible for a welcome bonus of up to ৳20,000 on their first deposit, subject to the specific welcome bonus terms displayed at the time of registration. The welcome bonus is available to new accounts only, one per player, one per household, and one per IP address. aq9999 reserves the right to withdraw or modify the welcome bonus offer at any time without prior notice.

4.3 Seasonal & Ongoing Promotions

aq9999 offers seasonal promotions tied to events including BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. Each promotion carries its own specific terms which will be displayed alongside the offer. Where a conflict exists between a specific promotion's terms and these general Terms, the specific promotion's terms will take precedence for that promotion only.

5.1 Authorised Games

aq9999 offers casino games and sports betting markets as provided by certified third-party game studios and data providers. All casino games on the Platform use certified Random Number Generator (RNG) technology where applicable, or are operated by licensed live dealer studios. aq9999 does not alter game outcomes in any way beyond the rules defined by each game provider.

5.2 Prohibited Conduct

The following conduct is strictly prohibited on aq9999 and may result in account suspension, forfeiture of funds, and permanent ban:

• Using automated software, bots, scripts, or AI-assisted tools to interact with the Platform.
• Collusion with other players to gain an unfair advantage in any game.
• Exploiting software bugs or errors — any winnings generated through a known or suspected bug must be reported to support and may be voided.
• Placing bets on opposing outcomes across multiple accounts (arbitrage abuse).
• Any form of chip dumping or deliberate loss in live casino games.

5.3 Sports Betting Rules

All sports bets placed on aq9999 are subject to the specific rules of the relevant sport and market type as displayed within the betting section. In the event of a disputed result, aq9999 will refer to the official result declared by the relevant governing body (e.g., ICC for cricket, FIFA for football). aq9999 reserves the right to void bets where an obvious pricing error has occurred or where the integrity of a market is in question.

6.1 Intellectual Property

All content on the aq9999 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software — is the property of aq9999 or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any Platform content without prior written permission from aq9999.

6.2 Limitation of Liability

To the fullest extent permitted by applicable law, aq9999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, goodwill, or other intangible losses. aq9999's total liability to any user in connection with these Terms shall not exceed the total deposits made by that user in the 30 days preceding the event giving rise to the claim.

aq9999 does not guarantee uninterrupted or error-free access to the Platform. Scheduled and unscheduled maintenance, technical failures, or connectivity issues beyond aq9999's reasonable control may temporarily affect Platform availability. aq9999 will make reasonable efforts to restore service promptly but cannot be held liable for losses arising from downtime.

6.3 Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be referred to binding arbitration. aq9999 operates a fair dispute resolution process — users may initiate a complaint at any time by contacting [email protected].

7.1 Age Verification & Minor Protection

aq9999 strictly prohibits the use of its Platform by anyone under the age of 21. We employ age verification measures at the point of registration and reserve the right to request documentary proof of age at any time. Where a player is found to be under 21, the account will be immediately closed, all bonuses will be voided, and any deposits may be returned to the payment source used.

If you are a parent or guardian and believe that a person under 21 in your care has accessed aq9999, please contact us immediately at [email protected] so that appropriate action can be taken.

7.2 Self-Exclusion & Limits

Players may apply deposit limits, loss limits, session time limits, cool-off periods, or permanent self-exclusion directly through their account settings at any time. Self-exclusion requests are actioned within 24 hours of receipt. Once a self-exclusion is in place, aq9999 will not market to the excluded player for the duration of the exclusion period. For full details of all available responsible gaming tools, please visit our Responsible Gaming page.

8.1 Amendments to These Terms

aq9999 reserves the right to amend these Terms & Conditions at any time. Where changes are material, aq9999 will provide reasonable notice through the Platform or via email to your registered address before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically for updates.

8.2 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require assistance with your account, please contact the aq9999 support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 24 hours on business days; support is available 24/7 for urgent account issues.
• Language: English

For responsible gaming concerns, please also refer to our Responsible Gaming page and our FAQ section for quick answers to common questions.