Responsible Gaming at aq9999

Gambling as Entertainment

At aq9999, we want every player across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, or Cox's Bazar — to experience our platform as a source of fun and excitement, not financial stress. Responsible gaming is not just a policy we publish; it is something we actively build into the platform through tools, limits, and ongoing player support.

Online casino games, cricket betting, slots, and crash games all carry an inherent element of risk. The house has a statistical edge on every game, and no strategy can guarantee consistent winnings over time. Before you play, we encourage you to set a personal entertainment budget and treat any deposit as money spent on recreation — not as an investment or a way to recover previous losses.

If you ever feel that gambling is affecting your daily life, your finances, your relationships, or your mental health, aq9999 has the tools and the team to help you take back control immediately. Our responsible gaming framework is described in full on this page.

Setting Your Limit

Deposit limits can be configured directly inside your aq9999 account settings once you are logged in. You can specify a maximum deposit amount for any of the following periods:

• Daily limit: Resets every 24 hours from the time the limit was set
• Weekly limit: Resets every 7 days from the date of configuration
• Monthly limit: Resets on the same calendar date each month

Deposit limits apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Once the cumulative total of your deposits reaches your chosen limit within the active period, all further deposit attempts will be declined until the period resets.

Increasing or Removing a Limit

Reducing your deposit limit takes effect immediately. Increasing or removing a deposit limit is subject to a mandatory 7-day cooling-off period before the change is applied. This delay is intentional — it gives you time to reconsider and ensures that limits cannot be removed impulsively during a session. If you change your mind within those 7 days, you can cancel the increase request and the original lower limit will remain in place.

How Self-Exclusion Works

Self-exclusion is the strongest tool available on the aq9999 platform for players who feel they need to stop gambling for a significant period or permanently. When you self-exclude, your aq9999 account is immediately deactivated. You will not be able to log in, deposit, place bets, or receive marketing communications for the full duration of your chosen exclusion period.

Self-exclusion options available at aq9999 include:

• 3 months: Short-term break to reassess your relationship with gambling
• 6 months: Medium-term exclusion for players feeling a loss of control
• 1 year: Extended break with full account deactivation
• Permanent: Indefinite closure with no option to reopen the account

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address, specifying your desired exclusion period. Our team will action your request within 24 hours. During a self-exclusion, any remaining account balance above the minimum withdrawal threshold will be returned to your registered bKash, Nagad, or Rocket account.

Taking a Short Break

The time-out feature is designed for players who want a brief, structured pause from gambling without permanently closing their account. Unlike self-exclusion, a time-out is temporary and your account will automatically reactivate once the period expires.

Available time-out durations at aq9999 include 24 hours, 48 hours, 7 days, 14 days, and 30 days. During a time-out, your account is locked from all gaming activity. You will not receive promotional emails or bonus notifications during the cooling-off period either.

Time-outs can be activated quickly from your account settings or by contacting our support team. If you feel a 30-day time-out is not sufficient, we strongly encourage you to consider a formal self-exclusion instead, which offers much longer protection periods.

21+ Age Restriction — Strictly Enforced

aq9999 enforces a minimum age requirement of 21 years old for all registered players. This is non-negotiable and applies to every player regardless of location within Bangladesh. Age verification is conducted as part of the KYC process before any withdrawal is approved. If a player is found to be under the age of 21, their account will be permanently closed and all deposits will be returned.

If you are a parent or guardian and you believe a minor in your household may have accessed the aq9999 platform, please contact us immediately at [email protected]. We will investigate the account and take appropriate action without delay.

We also recommend that adults who share devices with younger family members use device-level parental controls and ensure their aq9999 login credentials are never stored in accessible browsers or apps. Always log out of your aq9999 account when using a shared device.

You Are Not Alone

Problem gambling affects people from all walks of life, in cities like Dhaka, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and beyond. Seeking help is a sign of strength, not weakness. If you feel gambling has become a problem in your life, please reach out — to our team, to a trusted friend or family member, or to a mental health professional. Early action makes recovery significantly easier.

aq9999 is committed to working with every player who comes to us with a concern. We will never penalise a player for using responsible gaming tools, and all communications to our responsible gaming team are treated with complete confidentiality.